Whos Better Than Bad Boy? NOOOBODY! It all started in 1955 when Mel Lastman opened the first Bad Boy store. Almost 60 years later we are still a family owned, proudly Canadian company, where you wil Go to full description...
Contact information
Images and videos (1)
Bad Boy Furniture, Mississauga Reviews (129)
Incomplete Item Yet No Help!!!!
This company only wants to get your money and could careless if they deliver what they promised. They also tell you they are investigating and never call you back. Christopher, in their service department, was to call me back twice now and even booked a pick up date with us, but no one showed nor did they call back with an update. It takes hours to get someone on the phone, but You spend hours on hold with Bad Boy. What good is a sofa without a back to us???!!!!!!!! Big waste of $900.
I agree that 0 stars is accurate and honest. The customer service is awful, truly the worst I've encountered ever and even a terrible experience somewhere else does not compare. Badboy blows the competition out the water with how awful they are. I was on the recieving end of an employee attempting to scam money off me when I asked for help with my order, and they said they could help get it sooner for an additional cost (luckily I was wise enough) and when pressed he said he would take my number and call me back. Also sure the name he gave was BS. My product that I ordered in Jan 2021 is still not here, customer service has zero clue and when emailed just sends a generic email that does not answer anything I actually asked, and has inaccurate information.
I dislike this company so much I just spent several hours of a saturday night writing as many reviews to warn customers.
The sales said the delivery was in a week. However after 10 days of buying the dryer, still did not get the product delivered, no conformation of the delivery either. Avoid this store.
tl;dr: bought two exact same mattresses from different Bad Boy stores, one turned out defective and after numerous back and forth communication between this store and emails to head office we got nothing out of it. Had to spend another grand at The Brick to get a proper mattress because this brand new one we got from Bad Boy was defective and they wouldn't do anything about it.
My family and I recently bought two Samantha Euro Top Double Mattresses from Lastman's Bad Boy. One was purchased at the beginning of November 2016 at the Brampton location. My parents were very happy with the mattress, so we decided to buy another for myself. We purchased the exact same mattress but at the Mississauga location (1970 Dundas St. E) near the end of November.
The second mattress which had only been a month old at the time of this occurrence had a huge sinking hole right around the middle area and is only slept on by ONE person (me). This doesn't make any sense because the other Samantha mattress that we bought was TWO months old AND is slept on by TWO people yet it doesn't pose the same problem. Moreover, the two people are full grown adults, whereas the one person sleeping in the sunken mattress is a small twenty-year old girl. Even simply looking at the mattress, you can clearly see that it is un-level. This is appalling and I can't understand why this would happen to one mattress and not the other when they are both exactly the same.
We went back to the original store to inform them of the situation and they told us to email or call the company regarding the issue. So we did. The company set up an appointment with a technician to check out the mattress. They measured it as a 1" hole, and we were told that there's nothing they can do about it because it needs to be a minimum of 1.5" deep. All we wanted to know was why this was happening to the ONE mattress and not the other, we were suspecting this may have been a defective mattress. So we again went back to the store to see if they could somehow check if perhaps it was a defect, however the associates were very rude and unwilling to help claiming they have nothing to do with it and it's not their problem. So again we went back to communicating with the company through email and they set up yet ANOTHER appointment with a technician to check out the mattress. This time they measured the hole as 1.5" deep, the technician told us they would report it back to the company and they would get back to us. Keep in mind that last time their excuse was the 1" deep measurement was not enough to be considered an issue, and that 1.5" is the standard - which is clearly what we got! On top of that, it had only been a week or two between the two appointments with the technician so does that mean the mattress will continue to sink if they don't do anything about it?! We haven't heard back from them and honestly this back and forth between going to the store and exchanging emails has gotten us no where. I have already been experiencing back problems since then so we had no choice but to spend over $1000 at The Brick to purchase a NEW proper mattress to replace the one that was barely one month old. After this horrible experience we will never be shopping at Lastman's Bad Boy again and nor will we be recommending this company to anyone, which is unfortunate because the other mattress (exact same model) is fine and we're happy with it. It would have been nice to perhaps exchange the mattress for one that wasn't defective, or AT LEAST get an explanation or apology - but there was none of that. Lesson learned the hard way...
Would rate this a 0 star if I could.
I, in particular want to pay tribute to Tina and her staff at the Mississauga location who made it a point to make sure everything our Company purchased was to our satisfaction.
Tina is a true Gem to Bad Boy and definitely a keeper, as for her coworkers from the front desk to the warehouse truly Accommodating and friendly as well.
Its not often these days that you find an entire store full of Workers that enjoy there job and dealing with people.
Thumbs up to all of you.
I definitely know that there is noooobody I'd rather deal with than BAD BOY FURNITURE ..........
Antonella
Quadcam Development Group
-rubina
They wrapped them up and put them in the truck of my car and everyone was friendly and courteous!
This is probably the 5th or 6th trip to Bad Boy for items for our office and I have never had a bad experience.
Thank you Bad Boy!
Great Service, delivery was on time and quick Thanks Again !!
Not pushy at all!!!!
Still room for the management to work on financing options.
We keep coming back because,of the great service that we always receive.And,not but not least,the great prices:)
Thank you Tina and staff.
R.Pavan/H Stromboulopoulos.
Thanks Tina and Bad Boy! Looking forward to doing business with you again!
Andreia
Additional locations See all
Additional business details
At all Lastmans Bad Boy SuperStores you will find an amazing selection of Furniture, Electronics, Appliances and Mattresses from national and international brands such as Sony, Toshiba, LG, Sharp, Samsung, Frigidaire, Frigidaire gallery, Frigidaire Professional, GE, GE Profile, Maytag, KitchenAid, Whirlpool, Amana, Sealy and Bassett.
Drop by any of our Bad Boy SuperStores across Ontario in London, Kitchener-Waterloo, Barrie, Brampton, Burlington, Mississauga, North York, Scarborough and Whitby where our Expert Sales Associates will be pleased to help you.
Come in to a Lastmans Bad Boy today and find out why people say; 'Whos better Than Bad Boy? NOOOBODY!'