Mermaid Pools has been designing and installing swimming pools since 1965. We know pools and spas! Go to full description...
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Mermaid Pools and Hot Tubs, Ottawa Reviews (107)
Andre Parker
Dennsi
Would definitely recommend Mermaid pools to my friends and family.
Gwen Bhoi
Horrible experience at the Ogilvie location with Roxanne !!! When the pool was installed, there was a defective panel. There was an air leak between the pump and the pool.
When I ordered my steps, I had asked Roxanne that the outside ladder be self latching to be in compliance with Russell Township bi-laws. It needed to be lockable. I received the inside steps and a box which I thought contained a complete outside ladder and self latching device. The outside of the box showed a picture of the two ladders and the self latching device. The self latching device was not in the box and there were no additional boxes for it. The manual shows assembly instructions for the two ladders and the latching device. When I called to schedule the installation of the ladder, Mermaid told me they were too busy to schedule "at all". So I had to keep calling to try to get a supervisor, which was never available. When Mermaid finally decided to come and install the ladders, they were in a big rush. The ladders were installed very crooked, they are not level at all. They didn't have time to make it level. The stairs are now warping and you step on the top step, the whole outside ladder flips up. I pointed out to the installers that there was nowhere to put a locking device, they said to go buy a "gun lock" and put it on the steps. Roxanne did not order the appropriate components, I paid for this.
To schedule repairs for the air leak, installation of defective panel or ladders, Mermaid kept transferring me from "sales" to "installation" to "service" to "parts" and back again through all the departments, over and over again. Left numerous messages and send e-mails. After 2 and a half months, the pool started to come apart where the defective panel was so I went in the store to show them pictures. The liner is slighly lower where the defective panel was. They finally installed the defective panel and fixed the air leak. However, the crooked stairs have yet to be dealt with. No one at Mermaid is returning my e-mails or calls. I will be going to the BBB for resolution.
When I brought water samples, they would tell me to add salt, etc. When I asked why my salt machine indicated the salt levels were ok but they wanted me to add salt, they told me their equipment was not calibrated properly. That's not right. Good thing I have friends that have pools and the internet.
As a new owner of a pool, I was told I would be attending Mermaid's "pool school" in June. I have asked three times. It is now July, nothing.
If I had to do this again, I would not buy from Mermaid. I am getting a hot tub next year and it won't be from Mermaid, guaranteed. I have a friend that will be purchasing an inground pool and another one, an above ground pool, next year. You can be assured, they will not be buying from Mermaid Pools.
P.S. The team that installed the pool were great. As was the electrician and the water guy.
Installer never showed and nobody called.
Called Mermaid who told me the installer cancelled as it was raining even though there was nothing more than a shower or two.
Had to call and cancel the water truck.
Install wad rescheduled to Monday.
No show and no call by noon.
Called Mermaid who said installer would be there in the afternoon.
By 4pm still no installer or call.
Water truck was calling me to ask when to deliver.
Called Mermaid who said they do not know where installer is and cannot reach him as he does not answer his phone.
Had to cancel water truck again.
Totally inconsiderate and unreliable service.
Still waiting for another install appointment.
Chantal Lemay
Had some problems this summer with the spa but i think it's due to using liquid bromide instead of the original granule salt. Also had alot of company.
Other than that.. all is well..... mermaid has good service....
Special thanks to Martin, Sandy, Lloyd and Phil!
Alana Schryburt
Diane Denis
Well done and thank you.
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We design and build in-ground pools, and we sell and install above-ground pools and hot tubs from leading manufacturers. We operate three conveniently located retail stores – two in Ottawa and one in Gatineau – each offering our complete line of pools, spas, accessories and suppliers.
Mermaid has won the Consumers’ Choice Gold Award for Ottawa swimming pool and hot tub suppliers every year since 1995. We have also won 13 national awards for design and construction from the Pool and Spa Institute of Canada. Mermaid is a past winner of the Better Business Bureau (BBB) Torch Award for Marketplace Ethics. Since 2008, Mermaid has been a Top Choice Award Winner.