We bought a hot tub from Mermaid in 1997. Great product from Coast Spas, great warranty and great technician.
Bought again from Mermaid in 2013, poor product (Mermaid brand), horrible after-sale service and nothing good to say about the technician that replaced the experienced and personable one we had previously.
Sales folks are great and will make you feel important, and make you feel great about your decision. Just hope that you never have to use the warranty or service.
First, the wrong tub was delivered. They fixed that, and can't really blame them for making a mistake. They corrected it.
The tub they re-delivered was faulty. The salt module never turned on. Technician is there on day 2 and blames it on bad water (which is clear with right PH). Argues, gives attitude but replace it anyway. His manager ends up making him apologize to my daughter.
A year later, heater stops and same technician is back. He's still abnoxious and despite being told by service that it is a warranty item and that we just have to pay the ($180 service call +$30 for a second visit), we get hit with a $280 invoice and a credit card charge of $390.
That company went downhill. Stay away.