Hired this company to move an item from Manitoba to my house in Calgary. I was called one afternoon and told delivery would occur between 8-noon the following day. At 12:40, with no word, I called the Toronto office and was advised the driver had been delayed and they would be at my home within an hour. At 2:20, I received a call from Kingsway which rang once and disconnected. My mother (an alternate contact) received the same one ring and hangup. No attempts were made to call my residence, despite Kingsway also having this number. I immediately called to ask what was going on, explaining it appeared a call had been disconnected - I was told the head office would contact the driver and call me back. I never received a returned call. I tried to call again at 4:00 but their office was closed and messages left with customer service and dispatch were never answered. E-mails and phone messages for the coordinating agent also were not returned - we had to call back and demand to speak with someone who knew what was going on. We were then told the drivers would be at my home shortly - luckily, I was there and able to accept the delivery as I had received no prior notification that they would now be attending that morning. I understand that delays may happen, but failing to notify customers of these delays and failing to return client phone is wholly unacceptable. Despite the massive inconvenience of waiting for an entire day for a delivery that was never coming, I was offered no compensation or discount - not even a waiver of their 3% surcharge for paying by credit card. I am wholly disappointed with the service I have received and the response to my concerns. As such, I cannot recommend this company.