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Latest Customer Reviews

SATISFIED WITH THE RESULTS OF WALL PANELING INSTALLATION April 17, 2014

We are extremely satisfied with the results of wall paneling installation. The quality of the work is outstanding. Alex and his team were expert and a pleasure to work with. The job was finished in a timely manner and communication was perfect. We would surely hire Alex Moulding again, and recommend them to others.


I RECEIVED MY ORDER April 17, 2014

Hi Doug

Just a quick note to advise that your shipment to me arrived this past Tuesday. The driver was friendly and courteous.
The material came well wrapped on a skid and appears to not have been damaged. The truck operator had a motorized lift cart and place the decking in my garage. I will not have a chance to place the decking for at least 3 to 4 weeks.
Hope You have a great day.
regards bill thompson


EXCELLENT JOB April 16, 2014

Thank you Rick for your time, im very pleased with the high level of service and expertise i received from RCC. I made a great choice going ahead with you guys.


Employee(s) dealt with:
Rick Deagazio
Waterproofing...
FIRST TIME April 15, 2014

Very happy with the service and quality of work . We will be back in the future.


HORRIBLE SERVICE April 15, 2014

Don't expect to have your job done on time or phone calls returned. The owner is arrogant.


SALES April 14, 2014

Friendly and knowledgeable staff.


GREAT SERVICE April 13, 2014

I have four (4) rental houses plus my own house. Rick Menard Heating and Cooling has installed three (3) furnaces, three (3) AC units and most recently a natural gas hot water tank. Luc has always provided me with timely and competitive quotes. The installers are professional and do a nice clean job. Charles has always been accommodating when it's time to do the annual maintenance.
I have also recommended Rick Menard Heating & Cooling to many of my friend and colleagues over the years. Several have gone with them and to my knowledge, all have been satisfied.


SHODDY ROOFER BEING SUED HAS CHANGED NAME TO FRIENDSHIP ROOFING April 11, 2014

THIS COMPANY HAS CHANGED THEIR NAME MANY TIMES AND ARE PROTECTED BECAUSE THEY INCORPORATE A NEW COMPANY WHEN THEIR SHODDY WORK CATCHES UP TO THEM. MANY LAW SUITS FILLED AGAINST THESE SHYSTERS. CHECK OR CALL BBB AND DO YOUR HOMEWORK.PAY NOW OR PAY LATER,THEY OWE LOTS OF PEOPLE MONEY AND HAVE MANY CELL PHONE NUMBERS SO YOU CAN NOT REACH THEM. THEY SAY THEY HAVE BEEN IN BUSINESS FOR OVER 30 YEARS AND THAT IS JUST B.S. THEY HAVE BEEN RIPPING PEOPLE OFF FOR 30 YEARS.


BON SERVICE DE VOTRE EMPLOYé PHILIPPE FRANCOIS DROUIN April 11, 2014

Bonjour,

J'aimerais signaler l'excellent travail de Philippe toujours le sourire et de bonne humeur et d'excellent conseil.

Merci Philippe.


WINDOW REPLACEMENT April 10, 2014

Northern Comfort replaced over 20 windows in our home in the summer of 2013. All of their staff from sales, through the installation and even recent after-sales service in 2014 were courteous, hard-working and cheerful. They delivered what they promised, and we felt the product quality was great value.


WINDOWS & TRIM April 10, 2014

We had windows and trim installed by Canadian Choice Windows & Doors (in Edmonton) on March 21st and 22nd, 2014. There was one window missing at the time of installation and I was told we would hear from the office on Monday, March 24th. We did not hear from them. The trim around the windows in the front room is poorly installed. It bows out, is not even and is not sealed against the wall. This should be fixed. We mentioned the issues with the trim to the installers, but they brushed us off and said our walls were uneven. We have since taken pictures as proof its not the walls and I have emailed these pictures to an email address the company provided me for their warranty department. I have had no response to my email. One of our basement windows was not sealed on the outside. Since March 21st, we have called the office numerous times, left messages and we sent that email with pictures to their warranty department. We have had absolutely no response. All of my concerns (missing window, etc.) were noted on forms the installers provided me on March 22nd. I have copies of these forms and my notes. We have filed a complaint with the Better Business Bureau in Edmonton and are waiting now to hear from the company. I would not recommend this company to anyone. I don't understand how they can't return a phone call or respond to an email. We've paid for work that's not complete.


EEK - NEVER AGAIN! April 7, 2014
By: DB10

On March 9, 2013, I wrote a contract with Floor Decor (Craig Hunt) for approximately $13,000 to provide flooring for a rental house I was re-doing. Installation proceeded on schedule with one item outstanding - a solid wood stair-nosing transition between the roasted chestnut (red colored) flooring and the cream colored carpeting on the stairs. On August 6, 2013, Craig Hunt sent me an invoice which clearly lists the stained-to-match solid wood stair-nosing and an email saying the piece was all ready to go and that an installer would be out to put it in. After several more emails back and forth, the installer put the piece in August 15, 2013. By this time, the house was occupied by a renter and I could not immediately get in to examine the work. On August 19, 2013 I sent Craig an email that I was unhappy with the color of the bullnose. The flooring was red and the bullnose was black. Against the cream carpet, it looked decidedly out of place. I asked that it be re-stained to color match the floor, as we had agreed and as was outlined in the contract and invoice. It took 3 MONTHS of continuous emails requesting he address the problem before Craig finally agreed to send someone out to refinish the piece on NOVEMBER 4, 2013. The workman simply used a buffer to remove some of the black color in circular rings, leaving visible buffed ring marks on a now yellowish colored piece. Again, against a red floor and cream carpet, the yellow colored piece looked decidedly out-of-place. This time I contacted Craig immediately, sending him pictures and explaining that the piece was not color-matched to the flooring as we had agreed. I have sent regular emails (again), and again there was no response from Craig. Because it became obvious he had no intention of fixing the mistake, I had 3 other carpenters come in and give me estimates to have the piece re-stained to color match the floor (as I'd originally ordered). All 3 people explained that the wrong type of wood had been chosen for the piece and that an identical color match would be difficult. To provide an exact match, the piece would have to be removed and a different variety of wood used. However, that would damage the existing floor and I felt it was not a viable option. Next best option, was to color match as closely as possible understanding we would not be able to have an exact match. In January (still nothing from Craig despite repeated attempts), I hired someone else to sand off and re-stain the bullnose. The work was completed to my satisfaction Feb 2, 2014. The bill was $130. On February 3, 2014 I submitted the bill and pictures to Craig asking for reimbursement as this piece was included in the price I paid. I asked for a response within 10 days. When no response was received, I filed a complaint with the BBB. Craig was quick to respond to the BBB acknowledging that he could not color match the piece as promised and he'd be happy to provide a refund of the $130 I paid. Unfortunately, he did not follow through on his promise despite being given everything he asked for. I caution any future purchasers .... while he's a great salesman, be prepared for an uphill battle to have customer service issues resolved if they are resolved at all. I would not recommend the store.


JUST WONDERFUL! April 6, 2014

Dominique

It's such a Monday. The staff and service I get from your office and the store on Merivale is always wonderful. I'm always surprised and thankful for your help with my pool.

Nicole, Ottawa


POOR April 5, 2014
By: KSR

It took them a week to send the handyman to me and they wouldn't tell me anything about him beforehand (price, skill level etc). When he finally came, he couldn't start on the same day, as they had promised me. In the end, it was just as well, because he quoted me $880 for some very basic repairs (filling holes from pictures in the wall, replacing the shower curtain rail and similar) which he said would take "the best part of a day". Even if that were the case, his rate is still more than $100 per hour! I had all the materials already, and I didn't want to wait any longer, so I ended up doing almost all the tasks myself - and that took me 3 hours. Believe me, I'm not a handy person! I then hired an electrician for $60 who completed the final task. When I called to tell them about the quote, I was told "our Craftsmen don't quote by the hour" - as if giving a rate per day makes the ludicrous price more reasonable! Steer well clear of this company - get a recommendation from your friends instead.


SERVICE THAT LIVES UP TO THEIR NAME! April 5, 2014

5 Star solved a longstanding bathtub clog problem I've had for years and that other plumbers were not able to resolve. They have the right experience as well as the right tools. They were also fast, courteous and professional. I highly recommend them. The next time I need some plumbing work, they're the one (and only one)I plan to call.




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